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Last updated October 10, 2026

What Athena is

Athena tells the story of an artwork: as a film, as narration with the picture on screen, or as text. Explore is for browsing, Places shows what is in a museum and how to visit it, Learn has practice, and Library keeps what you saved and bought. The gear at the top of each of these opens Settings.

Buying and restoring

• The app comes with a set of works. Works may be added to that set from time to time, and those cost nothing extra.
• A museum's other stories and its guides are bought once, inside the app: open a locked story or guide and tap the unlock button, which shows the price.
• On a new device, or after deleting the app, open Settings and tap Restore purchases, signed in with the same Apple Account.
• A purchase waiting for approval, for example Ask to Buy, opens by itself once it is approved.
• Refunds are decided by Apple: reportaproblem.apple.com.

How downloads work

• A story's narration and full-size pictures are downloaded the first time you open it, and then kept on the device.
• A guide downloads all its stops when you start the visit, so do that on Wi-Fi before you go if you can. Museums often have a poor signal.
• Settings, then Manage downloads, shows what is kept and lets you remove it. Removed stories download again when needed.
• Download on Wi-Fi only in Settings keeps downloads off mobile data. It is off unless you turn it on. What is already on the device still plays.

When a story will not play

• Check the connection. Without one, a story that was never downloaded shows a small picture and is read by the device's own voice.
• If a download fails, tap it to try again. "Not enough space" means the device is full: free some space first.
• If a story still will not play, close Athena and open it again. A damaged download is replaced by itself the next time the story is played.
• A locked story needs its museum to be bought, or restored if you bought it before.

Starting again

Settings, then About, then Reset app data clears your saved works, progress and choices on this device and starts again from the welcome. Purchases are not affected.

Contact

Tell us about a mistake in a story, a problem with the app, or anything else: support@travelpal.now